PRIVACY POLICY

Last updated: November 4, 2026

Root Revival Hair Restoration respects your privacy and understands that information concerning your hair, scalp and health may be personal and sensitive.

This Privacy Policy explains what information we collect, how we use it, when it may be shared and the choices available to you. It applies to information collected through www.rootrevivalhairrestoration.com, appointment scheduling, intake forms, text messages, emails, purchases, testing services and in-person or virtual appointments.

INFORMATION WE MAY COLLECT

Depending on how you interact with Root Revival Hair Restoration, we may collect the following types of information.

Contact and Identification Information

  • Name

  • Email address

  • Telephone number

  • Mailing or billing address

  • Date of birth

  • Emergency contact information

Appointment and Transaction Information

  • Appointment requests and history

  • Services or products purchased

  • Payment status

  • Package or treatment-plan information

  • Scheduling communications

  • Cancellation and rescheduling information

Payment-card information is generally processed by independent payment processors. Root Revival does not intentionally retain complete payment-card numbers.

Hair, Scalp and Health-Related Information

Information you voluntarily provide may include:

  • Hair-loss and scalp concerns

  • Health history

  • Medications and supplements

  • Allergies and sensitivities

  • Hormonal, nutritional or lifestyle information

  • Relevant medical history

  • Family history

  • Treatment history

  • Scalp images and hair photographs

  • Microscopic hair or scalp images

  • Measurements and progress documentation

  • Information contained in intake forms and follow-up reports

Testing Information

When you purchase DNA, epigenetic or other advanced testing, we may collect or receive:

  • Test-registration information

  • Sample-identification information

  • Genetic or epigenetic reports

  • Nutritional or wellness-related findings

  • Recommendations generated from test results

  • Information necessary to coordinate testing with the applicable laboratory

Website and Technical Information

When you visit our website, Squarespace and other service providers may automatically collect:

  • IP address

  • Browser and device type

  • Operating system

  • Pages visited

  • Approximate location

  • Referring website

  • Date and time of access

  • Website interactions

  • Cookie and analytics information

HOW WE COLLECT INFORMATION

We may collect information:

  • Directly from you

  • Through website forms

  • Through appointment-scheduling and intake forms

  • Through text messages or email

  • During in-person or virtual appointments

  • Through payment and financing providers

  • From laboratories and testing companies

  • From medical providers when you have authorized the communication

  • Automatically through cookies, analytics and website technology

HOW WE USE YOUR INFORMATION

We may use your information to:

  • Respond to questions and appointment requests

  • Schedule and manage appointments

  • Review your hair, scalp and relevant health history

  • Perform hair and scalp evaluations

  • Document visible findings and progress

  • Develop personalized recommendations and reports

  • Determine whether a service may be appropriate

  • Identify when medical evaluation or clearance may be appropriate

  • Process purchases and payments

  • Coordinate testing with laboratories

  • Coordinate authorized care with medical providers

  • Provide appointment reminders and follow-up communication

  • Maintain business and client records

  • Improve our website, services and client experience

  • Prevent fraud, misuse or security incidents

  • Meet legal, regulatory and business obligations

Root Revival does not use genetic, epigenetic or health-history information for targeted advertising.

HOW INFORMATION MAY BE SHARED

We do not sell or rent your personal information.

Information may be shared only when reasonably necessary with:

Service Providers

Companies that support our website, scheduling, forms, communications, data storage, payment processing, financing, shipping or business operations may process information on our behalf.

These providers maintain their own privacy and security practices.

Laboratories and Testing Companies

When you purchase advanced testing, necessary information and samples may be provided to the laboratory or testing company that performs the analysis.

Those companies may have their own privacy policies and terms governing the testing service.

Medical Providers

Information may be shared with a physician, dermatologist, pharmacist, hormone specialist or another medical provider when:

  • You request or authorize the communication

  • Coordination is necessary to fulfill a service you requested

  • A prescription or medical decision requires licensed-provider review

  • Disclosure is otherwise permitted or required by law

A separate authorization may be requested before detailed health information, photographs or reports are released.

Legal and Safety Disclosures

Information may be disclosed when reasonably necessary to:

  • Comply with applicable law, court orders or lawful requests

  • Protect the safety, rights or property of a client, Root Revival or another person

  • Investigate suspected fraud, misuse or security incidents

  • Respond to an emergency involving a risk of serious harm

PHOTOGRAPHS AND MARKETING

Hair, scalp and progress photographs are collected primarily for evaluation, documentation and progress monitoring.

Root Revival will not intentionally use an identifiable client photograph, testimonial, case history or test result for public advertising or social-media marketing without separate permission from the client.

When permission is granted, the client will be informed about the intended use. Permission for marketing is voluntary and is not required to receive services.

TEXT AND EMAIL COMMUNICATION

By providing your telephone number or email address, you authorize Root Revival to contact you regarding:

  • Appointment requests and confirmations

  • Reminders

  • Intake forms

  • Service-related information

  • Follow-up recommendations

  • Purchases or testing

  • Messages you have requested

Message and data rates may apply.

You may request to stop nonessential text messages by replying STOP. You may unsubscribe from marketing emails using the unsubscribe link when one is provided.

Mobile numbers, text-message consent and opt-in information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

Standard text messages and email may not be fully secure. Please do not send highly sensitive medical, financial or genetic information through ordinary text or email unless specifically instructed. Use the designated intake or document-sharing process whenever available.

COOKIES AND ANALYTICS

Our website may use cookies and similar technologies to:

  • Operate website features

  • Remember visitor preferences

  • Understand website traffic

  • Measure how visitors interact with the site

  • Improve website performance and usability

  • Help protect the website from fraud or misuse

Some cookies are placed by Squarespace or integrated third-party services.

You may control or disable cookies through your browser settings. Disabling cookies may affect how certain website features function.

Where required or enabled, visitors may also manage cookie preferences through the website’s cookie banner.

THIRD-PARTY WEBSITES AND SERVICES

Our website may link to independent scheduling platforms, payment processors, financing companies, laboratories, pharmacies, medical providers, social-media platforms or other websites.

Root Revival does not control the privacy practices of independent third parties. Information you submit directly to those companies is governed by their privacy policies and terms.

We encourage you to review those policies before submitting personal information.

DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

  • Provide requested services

  • Maintain accurate client and business records

  • Complete testing or treatment coordination

  • Address questions or disputes

  • Meet tax, accounting, insurance, safety and legal obligations

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably needed, we may securely delete, destroy or de-identify it, subject to applicable record-retention requirements.

DATA SECURITY

Root Revival uses reasonable administrative, technical and physical safeguards intended to protect personal and health-related information from unauthorized access, loss, misuse or disclosure.

However, no website, email system, text platform, online storage system or electronic transmission can be guaranteed to be completely secure. You provide information electronically at your own discretion and should avoid sending highly sensitive information through unsecured communication methods.

If Root Revival becomes aware of a security incident involving your information, we will evaluate the incident and provide any notification required by applicable law.

YOUR PRIVACY CHOICES

You may contact Root Revival to:

  • Ask what personal information we maintain about you

  • Request correction of inaccurate information

  • Request deletion of information when legally and operationally permitted

  • Withdraw a prior marketing authorization

  • Opt out of promotional communications

  • Request a copy of information or reports that are available to you

Certain information may need to be retained for legitimate business, safety, tax, insurance, legal or recordkeeping purposes.

We may need to verify your identity before completing a privacy request.

CHILDREN’S PRIVACY

This website and Root Revival’s services are not directed toward children under 13.

We do not knowingly collect personal information online directly from a child under 13 without appropriate parental or legal-guardian involvement.

Services for minors require permission from a parent or legal guardian, and the parent or guardian may be required to complete forms and attend appointments.

DO NOT TRACK AND PRIVACY CONTROLS

Some web browsers offer “Do Not Track” or other privacy-preference signals. Because technology and legal requirements continue to evolve, our website may not respond uniformly to every browser-based signal.

You may manage cookies and tracking preferences through your browser, device settings and any cookie controls displayed on our website.

CHANGES TO THIS PRIVACY POLICY

Root Revival may update this Privacy Policy when its services, technology, business practices or legal obligations change.

The revised policy will be posted on this page with a new “Last updated” date. Continued use of the website after an update indicates acknowledgment of the revised policy.

CONTACT US

Questions or requests concerning this Privacy Policy may be directed to:

Root Revival Hair Restoration
Suzi Watkins, Board-Certified Trichologist
Email: Suzi@rootrevivalhairrestoration.com
Text: 770-203-0238
Website: www.rootrevivalhairrestoration.com